So today theknot.com told me I should call the hotel and confirm the bridal suite for the weekend. So I do it... and it's a good thing that I did because now, I officially HATE Crowne Plaza.
I call and I speak with the front desk... they transfer me to Melvin... who transfers me to reservations operator #1.... who transfers me to reservations operator #2.... who transfers me to reservations operator #3.... who transfers me to reservations operator #4 (at which point I have to wonder why they need so many different reservations operators)... who transfers me to Camille. Camille tells me that they have no record of the Trotter-Wilkinson wedding. Wait... what? I give her the confirmation number for the contract. They have no record of this confirmation number or the contract. Excuse me? I pull up the emails (from AUGUST) and read them all to her. She is stuttering. I go off on a tangent about responsibility and good business operations. She said it will be resolved by the close of business and I tell her that while she is trying to resolve it, I will begin to look for a different hotel to block rooms at. She assures me that it will be taken care of by the close of business. I'm still waiting...
I called the Hilton in Silver Spring. It's simply two blocks away from the original location and it is just as nice. I worked with a wonderful woman named Virginia. I cannot say enough nice things about her. After about 10 minutes on the phone, we finished our conversation and she put together a proposal. She emailed me within an hour with a proposal and a TON of information. Turns out, the Hilton will offer us a better price per room, the option of blocking rooms on Friday night as well AND they also offer a shuttle.
So now the only question Brandon and I have left now is where do we have the rehearsal dinner? Do we keep it at the River City Grille even though it's part of the Crowne Plaza? I mean, Gzim, the restaurant manager, is absolutely wonderful and he was so helpful and I really loved him. Or do we move it to another location because I hate the Crowne Plaza and everything they stand for? UGH. Decisions, decisions.